Every shift
Daily Task Hub
Open this at the start of every shift and work through it in order. One-off tasks from Jake or Sid live in Operational Tasks. Before logging off, complete your handover and pending tasks.
Jake and Sid add one-off tasks to the Operational Tasks database in Notion. Check it at the start and end of every shift. If something is completed on the onboarding checklists, mark it done and assign that task to yourself.
Triage
What are you dealing with?
Pick the situation and you'll be routed to the right decision tree or SOP. New to the team? Everything you need is one tap away — and when in doubt, escalate to Jake.
Choose a situation
Escalate to Jake
Escalate immediately if
Escalation format (WhatsApp)
Step by step
Standard operating procedures
All 40 procedures, grouped by area as tap-to-expand cards, each with its trigger and steps. Where a flow has real branching, an interactive decision tree is linked at the bottom of the card.
Knowledge base
Full SOPs
The complete documents, exactly as written, rendered for easy reading. Pick a document from the list; use the filter box or global search to jump straight to one.
Decide fast
Decision trees
Answer one question at a time and land on the exact action — what to do, what to say, which systems to open, and when to escalate. Built from the SOPs' branching logic.
Quick reference
Rules, thresholds & numbers
The figures you need at hand — claim thresholds and T&C charges, complaint categories, early/late pricing, order approvals, left-item rules, response SLAs, and the systems map.
Copy & send
Message templates
Ready-to-send guest, cleaner and contractor messages grouped by situation. Tap Copy, then fill in the [brackets]. Keep the tone warm and the English British.